Frequently Asked Questions
Please find our most frequently asked questions below. If you can’t find the answer to your question here, please don’t hesitate to get in touch.
For online classes, please contact us at [email protected] 24 hours before your class and let us know the reason for your cancellation. We will do our best to move you to an alternative date, but if this is not possible, a refund may be given at our discretion.
PLEASE NOTE: You will not receive a refund for classes that have already taken place.
Online classes cost £7 each for a single class, or £6 each if you pre-book the monthly course. The classes/course must be booked and paid for in advance by credit/debit card.
Please note: For July 2020, we are offering a 50% discount off all of our classes for NHS and Front Line workers as a thank you from us for all you do. Please select your chosen NHS ticket during the booking process.
From our Online Classes page, you can view the timetable and then select as many classes as you want to. You can select a single class ticket, or you can book in advance for the remainder of the month’s course. The system will guide you through the booking and payment process in a few simple clicks.
Once you have booked your classes, you will receive an email with your class information which you can add to your personal calendar. The email will also have a link to the online class which will be brought to you via Zoom.
10 minutes before the start of your class, get yourself set up at home with your equipment (if you have any), and click on the class link. Your chosen class will then appear on your screen and you will be able to see and hear your instructor just as if you are in the studio with us. You can access more detailed information on our Booking Instructions page, or you can always contact us if you get stuck.
All of the information you need is on our Online Classes page. You can view the timetable, choose your classes, and book either individual classes or the remainder of the month’s course. Payment is required in advance but the system will guide you through the process step by step. nore detailed booking instructions can be found here.