What happens if I can’t attend a class?
For in-Studio classes, we allow up to two ‘catch-up’ classes per block of eight. To be entitled to a catch-up, you need to have notified us 24 hours in advance that you are not able to attend. This is so that we can offer your place to other clients who may also be wanting to fit in catch-up sessions! Once you’ve had the two catch-ups, if you miss further sessions, fees are not normally refundable.
For online classes, please contact us at [email protected] 24 hours before your class and let us know the reason for your cancellation. We will do our best to move you to an alternative date, but if this is not possible, a refund may be given at our discretion.
PLEASE NOTE: You will not receive a refund for classes that have already taken place.